Cancellation Policy
At Saerom Solutions, we understand that manufacturing schedules, project timelines, and operational requirements can evolve. This Cancellation Policy sets forth the terms, cutoff windows, and procedures for canceling orders across our standard catalog products and custom-engineered tooling.
1 Standard Catalog Products
For off-the-shelf industrial parts, standard hardware, and catalog equipment:
100% Full Refund • Zero Penalty
You may cancel your order at any time before it has been marked as Dispatched or handed over to our transport logistics carrier. 100% of the purchase amount is refunded or credited to your ledger without deduction.
In-Transit Return Protocol
Once a consignment is handed over to the freight operator with a generated Lorry Receipt (LR), it cannot be recalled in transit. You must accept delivery and initiate a return request under our Refund Policy (subject to return freight and a standard 10–15% restocking fee).
2 Custom-Manufactured & Bespoke Molds
Because custom tooling, bespoke dies, and precision-machined assemblies are engineered specifically to proprietary customer CAD blueprints:
- Before Engineering Work Commences: If tooling raw material has not been cut and CNC machining has not started, cancellation is permitted subject to an administrative deduction (up to 5% of order value for design/engineering review).
- After Machining Commences: Once steel blocks have undergone roughing, heat treatment, wire EDM, or precision CNC cutting, cancellation is not permitted as the material cannot be repurposed for other industrial clients.
3 Cancellations Initiated by Saerom Solutions
While we strive for flawless catalog availability, Saerom Solutions reserves the right to cancel an order under exceptional circumstances:
- Unforeseen component obsolescence or factory stock depletion that cannot be fulfilled within reasonable timeframes.
- Inability of freight carriers to deliver to restricted, remote, or politically disrupted industrial pin codes.
- Incomplete, fraudulent, or rejected payment authorizations by the banking gateway.
- Unintended catalog pricing or typographical errors resulting in material discrepancies.
In all such instances, the customer is notified immediately via email and phone, and 100% of the funds debited will be refunded within 3–5 business days without penalty.
4 How to Submit a Cancellation Request
Online Account Portal
Log in to your account at saerom.in/account, navigate to "Order History", locate the order, and click "Cancel Order" if the order is still in Pending or Confirmed status.
Commercial Desk Phone & Email
For urgent dispatch holds, contact our dispatch coordinator immediately at +91 9818196294 or email saeromsolutions@gmail.com with subject line "URGENT: Order Cancellation - [Order Number]".
